Privacy Policy

Our Privacy Commitment

Cynovaplexa values your privacy and is committed to protecting personal information collected through our financial planning consultation services and website interactions.

This policy explains how we collect, use, store, and protect your personal data in compliance with Malaysian privacy laws and international best practices.

Information We Collect

We collect personal information necessary to provide effective financial planning consultation services and improve your website experience.

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to consultation services such as income ranges and financial goals
• Communication records including consultation notes, emails, and call summaries
• Website usage data including pages visited, time spent, and interaction patterns

How We Use Your Information

Personal information serves specific purposes related to our financial planning consultation services and business operations.

• Providing personalized financial planning consultation services and ongoing support
• Communicating about appointments, service updates, and relevant financial insights
• Improving our consultation services and website functionality based on client feedback
• Complying with legal requirements and regulatory obligations for licensed financial services

Legal Basis for Processing

We process personal information based on legitimate legal grounds as defined by Malaysian privacy regulations and international standards.

Primary Legal Basis: We process your data based on consent for marketing communications and legitimate interest for providing requested financial planning consultation services

Information Sharing Practices

We maintain strict controls over personal information sharing and only disclose data in specific circumstances outlined below.

• With your explicit consent for specific purposes such as referrals to specialized professionals
• When required by law, court orders, or regulatory authorities such as Securities Commission Malaysia
• With trusted service providers who assist in delivering consultation services under confidentiality agreements

Data Security Measures

We implement comprehensive security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, disclosure, or misuse.

Your Privacy Rights

You have important rights regarding your personal information under Malaysian privacy laws and our privacy commitment.

• Access your personal information and receive copies of data we hold about you
• Correct inaccurate or incomplete personal information in our records
• Request deletion of personal information when no longer needed for consultation services
• Withdraw consent for marketing communications while maintaining consultation service access
• Lodge complaints with regulatory authorities if you believe we've mishandled your personal information

Cookies and Website Tracking

Our website uses cookies to enhance functionality, remember preferences, and provide insights into website usage patterns.

Detailed information about our cookie usage is available in our separate Cookie Policy document.

Data Retention Periods

We retain personal information for consultation service provision, legal compliance, and business record-keeping purposes. Client consultation records are typically maintained for seven years after service completion.

Children's Privacy Protection

Our financial planning consultation services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

Privacy Policy Updates

We may update this privacy policy periodically to reflect service changes, legal requirements, or improved practices. Updated versions will be posted with effective dates for your review.

Privacy Contact Information

For questions about this privacy policy, data processing practices, or to exercise your privacy rights, please contact our data protection team.